Report a Security Incident or Vulnerability

Have you discovered a potential security vulnerability, suspicious activity, or another security-related incident involving Neuramancer? Please let us know.

The sooner we’re aware of it, the sooner we can investigate what happened. You don’t need to be a security expert — if something seems unusual or doesn’t feel right, we’ll be happy to take a closer look.

Report by Email

For detailed information, technical details, or attachments, you can reach us at:

[email protected]

Recommended subject line:
[SECURITY] Brief description of the incident

Please do not send us passwords, login credentials, or unnecessary personal information. If sensitive data is relevant to the investigation, we’ll be happy to coordinate a secure way to share it with you.

Report via the Form

Alternatively, you can report the incident directly using the form.

Sicherheit EN

Please describe what happened in as much detail as possible.

The following information is particularly helpful:
Time of the observation; affected URL, application, or feature; steps to reproduce the behavior; error messages or technical details; potential impacts

What Happens Next?

We’ll review your report and get in touch if we need any additional information. If a security issue is confirmed, we’ll investigate it and take appropriate action.

Guidance for Security Researchers

We welcome reports of potential vulnerabilities and follow the principles of Coordinated Vulnerability Disclosure.

Please limit your testing to what is reasonably necessary and, in particular, avoid:

  • accessing third-party data
  • modifying or deleting data
  • social engineering
  • denial-of-service attacks
  • installing persistence mechanisms or backdoors

If you unintentionally come across sensitive information, please stop your investigation at that point and notify us.

We also ask that you coordinate any potential public disclosure with us and allow us a reasonable amount of time to investigate and remediate the issue.

Responsible research is welcome.

If you act in good faith, follow the guidelines above, and responsibly report any vulnerability you discover to us, we generally consider your security research welcome.


Not Sure Whether It’s Really a Security Issue?

Please report it anyway.

We’d rather take a closer look one time too many than miss something important.

Spotted something? Let us know. We’ll take care of it.

report now